Implementing a new ERP system – focus = success

A little while back I had the pleasure to work on the implementation of a small/medium enterprise application for businesses, SAP Business One, with Tribe Medical Group. Our team did not have a whole lot of experience with implementing ERP systems, but we knew what we needed to have for the next few years - something that …

Tell a story about excellent customer service!

Read the expression below and pause for a second after reading: Customer Service . .. ... ..... (this is when you pause)   Did you have a good feeling or bad feeling after reading? Customer service is one of those things that can make you hate a company or a service, or absolutely love it. …

Book review – Delivering Happiness :)

I’ve lately been reading “Delivering Happiness” by Tony Hsieh, and it’s a great book. It’s so comforting to read since it embodies everything I believe about customer service and how it can positively impact employee retention and business success - it’s all about differentiating your product/service, and how we “touch” customers really makes the difference …